Frequently Asked Questions
The devices are IP67 water-resistant. They should not be submerged. They should be towel-dried after exposure to water.
Yes, our friendly knowledgeable staff will answer the phone and assist you as needed.
No, the Senior Safety Devices work independently on cellular service and you are not required to subscribe to a separate service.
We have sales offices located in Wichita, McPherson, Little River, Lyons, Sterling, and Marquette, KS.
Yes. We offer two models. One with fall detection, with the option to turn that feature off. We also offer a device that does not have fall detection, but gets much longer battery life.
Once we receive the paperwork for activation, we will respond and generally have the device activated within 1-2 hours during normal business hours. If submitted outside of business hours, we will do our best to get it activated as soon as possible.
No, just the flat rate monthly fee. No taxes or services charges are added on.
No. A landline is not required. It uses cellular towers to communicate with customer support. If your location can receive a cellular phone call, the device will be able to work.
Our friendly professional staff is available to answer your questions and resolve issues during normal business hours by calling 888-851-4291 or by pressing the button 24/7. We have an on-call person for after hour needs.
Only if the person wearing the device is unresponsive or requests emergency response.
Yes, we are happy to update the information so that someone else can use the device.
If a user cannot speak or does not respond to specialists after pressing their device button, specialists will check if the device is locating within the user’s home Safespot. If the user is within the Safespot, specialists will dispatch emergency personnel to the user’s home. If the user does not answer specialists and their device is not within the home Safespot, specialists will call the user and emergency contacts to see if contacts are with the user or if they know the user’s location. If no one answers, or if the device does not have fall detection, specialists will send a welfare check to the user’s home, as that is the only known location for the user.
On a completely drained battery, it can take around 3 hours to fully charge to 100% battery.
It can be carried in a pocket, or worn on the belt, bra strap, or attached to a purse using the included clip.
No, it cannot connect to a Wi-Fi network or VOIP. The unit uses a cellular connection to the cellular network for all communication to the monitoring center.
No. It has a charging cradle that plugs into an AC wall outlet.
There is an online caregiver portal that allows you to login and check the GPS location and battery level of the device on the Belle+ model. The Sky model has a text-to-find GPS location option.
The manufacturer suggests contacting the pacemaker company and asking them directly on that question, however there are many people with pacemakers that use our devices. In addition, many pacemaker customers prefer to carry the device on their belt. Home&Wellness offers holsters and belt clips.
We have operators from many different backgrounds. If the individual’s language is available in-house, the call will be quickly transferred to the operator who speaks the customers language. If the customers language is not available in-house, the operator will initiate a Language Line service directly through the device. The operator will stay on the line with the customer and the Language Line to send emergency services or loved ones to assist as needed.
If you press the button by accident, simply tell the call center that you are okay and no help is needed. We now offer devices with fall cancel buttons and features.
We recommend once a week.
The Senior Safety Devices work in all 50 states, based off of cellular connectivity.
No, there are no additional charges or cost to activate the device other than what you originally purchased the device for, and the monthly fee for service.
The Senior Safety Devices come with a one year warranty.
No, it does not require Wi-Fi in your home.