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It arrived in 2 days, fits my belt perfectly. Great company.
Very happy. Seriously researched all the options, and was very glad we chose this one. Arrived very quickly (with Prime) and was easy to set up and activate. Company allows direct contact by text, phone, or email, and the device is great. Smaller than many others, black instead of "plastic white," and very sensitive to fall detection. Like having someone THERE at all times.
This was a very efficient purchase for my daughter that was severely injured in a pedestrian accident and was arriving home alone during Covid 19. Home & Wellness sent the product and make it easy for me to get it activated as I live in Florida and my daughter lives in Texas. It was easy to cancel and since the device is owned, it can be re-activated as or if needed again. This gave us such peace of mind that if she fell or needed assistance it was available.
Device is located quickly (GPS) to within yards of address (family can locate via app). Easy to setup. Customer service is absolutely the best I have ever seen. Had some questions and the response time was incredibly fast with them even reaching out to me to verify questions were resolved. Fantastic and kudos to you!
We got this for my dad for Christmas, and he had to use it the following month. The paramedics were at his house in about five minutes - I'd say that's fast response! The system is easy, you just need to remember to charge it. They actually send you an email to tell you when the pendant needs to be charged! They seem to be on top of everything and the peace of mind is worth it. I would highly recommend this.
We used this device from December until a few weeks ago. It saved mom's life twice. The fall detection was great and they would check on her within a few minutes. The only problem I had was that mom kept forgetting to charge the device. The last time mom fell, she couldn't hear them and within minutes, myself and the other person on her list to call were called and we got the paramedics and the fire department there. At that time, I learned she had fallen 5 times and when they got her to the ER, she went into Acute Renal Failure. The first device I was sent was faulty and could not determine the GPS location and Chad Miller was awesome at reaching out and helping us. He ended up shipping us a new device and ensuring it was set up and that he could determine mom's location. The staff was absolutely wonderful to deal with and really worked hard to reach out. I got this device mainly because of the fall detection and the first fall she had that they called about it, to me, it paid for itself.