Our Privacy Mission

Home & Wellness provides subscribers numerous advanced-technology security and automation services. We are sensitive to the private nature of the information you provide to us. Our privacy policy is designed to maximize your ability to protect your personal, private data while at the same time giving you the opportunity to remotely monitor a home and access personal information. Our mission in implementing this privacy policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality services always for your own benefit and exclusively on your behalf.

This policy states our privacy practices for you, the subscriber, and your use of the www.HomeAndWellness.com website, our mobile and voice applications, and all interactions between you and Home & Wellness. Please read the Privacy Policy carefully.

Information Collection and Use

Home & Wellness collects and stores personally identifiable information about you only when you expressly and knowingly provide it. You provide us basic contact information such as name, address, phone number and email address. When you subscribe to our services, you provide us your personal preferences (e.g., unit description, sensor names) in order for us to personalize your services. However, we do not knowingly collect personal information from children under the age of thirteen. We will use your personally identifiable information only to provide you the best possible services – to personalize the services delivered to you or notify you of technical issues or changes in our services. If you opt-in, we may contact you periodically to participate in our market research efforts so that we may improve our services to meet your needs. Information Sharing Home & Wellness will not disclose your personally identifiable information to any other entity except:

  1. when you have opted in to share the information with the entity;
  2. when we need to share the information with an entity who works on our behalf to provide the services. (These entities do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.); 
  3. in response to a legal order, or when we believe you have acted in violation of the Home & Wellness terms of use;
  4. in connection with a sale of all or substantially all of our assets or the merger of Home & Wellness into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Home & Wellness is not the survivor.

To be clear, Home & Wellness will not provide your personally identifiable information to our advertisers, advertising servers, or advertising agencies.

Information Protection

Home & Wellness has security measures in place to protect the loss, misuse, and alteration of your information. We protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections.


We employ cookie technology to help you move faster through the user interfaces portion of the Service. When you access the Home & Wellness user interfaces, we place a cookie on your computer. A cookie is a string of information sent by a user interface and stored on your hard drive or temporarily in your computer’s memory. This allows the user interfaces to recognize you as you move through the user interfaces. At your discretion, Home & Wellness may store and access cookies on your machine to allow you to bypass the process of re-entering your username each time you access the Home & Wellness website.

Network Carriers

You authorize Home & Wellness to collect your IoT emergency response pendant device location from third parties including wireless carriers and to use it to provide assistance services to you. Home & Wellness will share your location with individuals you authorize as well as first responders and call centers in order to provide you with assistance, including showing your location in near-real time in a web portal or application.

Your consent will be valid for the duration of your relationship with us unless you revoke it. You may revoke your consent by calling (888)851-4291 If you do not consent or you revoke consent, we may be unable to provide you with assistance.

Privacy Policy Changes

Home & Wellness may from time to time revise this privacy policy. If we make material changes, we will post the new policy on our website and notify you of the changes. 

Contact Information

If you have any questions, concerns, or suggestions regarding this privacy policy contact us at:



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